After a slightly longer than expected stay at the University of Florida, Rob started his title insurance career as an agency sales representative in 1992 for American Pioneer Title Insurance. In 1997 he helped form American Pioneer’s timeshare division in order to better serve the timeshare market in Central Florida. Over the years, the operation grew to expand both nationally and internationally. In 2004, American Pioneer was acquired by Fidelity National Financial and the timeshare division operated under Ticor Title Insurance Timeshare. In 2012, the company combined efforts with Chicago Title Timeshare to become the market leader under Fidelity National Timeshare. Rob currently serves as Senior Vice President and is based in the Maitland, Florida offices.

Erica is responsible for the day-to-day management and oversight of the timeshare operation. With offices in Florida, California and Hawaii, Erica’s attention to detail and no-nonsense approach is key to the synchronous and efficient workflow that our customers depend on. Her team performs title searches, full escrow functions, the review, abstract and recording of recording documents, inventory tracking, policy issuance and distribution, deed-in-lieu services, foreclosure assistance and title transfers. Erica has been part of the Fidelity operations since 2005 and has served as Escrow Manager for Fidelity’s Florida Commercial division, as well as the Director of Client Services for the Timeshare division.
Fun fact: Erica’s love of chocolate is surpassed only by her love of travel. As a result, the timeshare department is frequently treated to chocolates from around the world, courtesy of Erica’s latest vacation.

Kelley Diskey provides day-to-day legal support to Fidelity National Timeshare in connection with its vast array of services. Kelley, a Georgia native, received her Bachelor of Arts in International Relations from Georgia State University, and her Juris Doctorate from Florida Coastal School of Law in Jacksonville. Kelley is a member of the Florida Bar.
Kelley spent five years working in commercial examination in FNF’s Tampa office, before bringing her underwriting expertise to the Timeshare division in 2021. Whether it’s help with navigating the implementation of a resort in a new jurisdiction, changing legislation, compliance with state regulations, the evolving of a developer’s product into a Trust or Club model, Kelley has the experience to guide our developers and agents to success.
Kelley currently resides in Tampa, FL with her husband and three children. In her spare time, she enjoys maintaining an active lifestyle filled with running and swimming, but also loves decompressing with a great book.

Alana facilitates the onboarding of new clients, and works closely with existing ones to ensure all of their ongoing needs are met. She guides agencies and developers through corporate and state-mandated requirements and helps them work through any regulatory changes as they arise. She serves as a liaison between Fidelity National Timeshare’s clients and the many resources available to them under the FNF umbrella, actively working with them to increase revenue opportunities and realize cost-efficiencies. An active member of ARDA-WIN and the local PRIA chapters, Alana joined the Fidelity family in 2007 and the timeshare team in 2013. A proud UCF alumna, Alana and her family enjoy living close enough to regularly cheer on the Knights.
Fun fact: Born and raised in Kingston Jamaica, Alana is happiest at the beach – and has never met a vacation she wasn’t happy to take.